Shipping & Returns

SHIPPING POLICY

The shipping is done from our HQ in Berlin, Germany. You can expect your products to be delivered within 5 business days. 

The VAT is not included in the product price. You will be asked to pay all of the relevant import duties upon reception of your order. We are currently working on making this process easier for you and will update this policy soon.

Return & Exchange Policy

Our primary goal is to satisfy our clients. However if you are not happy  with the product you bought, we will gladly help you.

Products can be returned or exchanged within 14 days upon reception. Products must be unused (in the same condition as when you received them) and sent back together with the invoice, check or another document confirming the purchase.

After the return is approved, you will receive a refund. The refund does not include delivery costs. Please note that it can take some time (depending on the period of your credit card payment) till the payment will be refunded to your account.

XADO Switzerland

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